Support

CORTRAK® users are entitled to following support resources

Request Email Support (Requires the software be under Maintenance and Support )

Maintenance Updates - free downloads with paid maintenance.

These technical Support resources are described in detail in the sections that follow.

Web Support  

Maintenance Updates
Due to the complexity of the software, program problems (bugs) may arise. When problems are found and corrected a maintenance release will be posted to the web site. These maintenance releases are free to download from the web site. If you need a update shipped to you, there will be a charge for shipping and materials cost.

Email Support  

You can request support by using our Email Support option. The email must include your name, facility, support code, email address and a detailed description of your problem. We attempt to answer all email requests within 48 hours during our normal business hours. Email Support is free when maintenance has been purchased.

Telephone Support  

Telephone Support is included when you purchase a support contract.
Telephone support is available during normal business hours Monday through Friday, excluding holidays. Visit FirstClassSolutions.com for business hours.
If you do not have a paid Support Plan, please have a credit card ready to purchase per incident support.

Per Incident Support  

This convenient "Pay As You Go" option offers a $135.00 per incident plus $65.00/hr phone support charged to your credit card. Minimum 1 hour.